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fleet services and management

April 30, 2016

When it comes to choosing between changing the oil for individuals driving their personal SUVs or for fleet delivery vehicle managers you've got to consider the time, not only the quantity of money charged per vehicle. It may be enticing to change the oil for V-8 SUV owners at $45.00 a place, as opposed to cope with the cutthroat competition of bidding on fleet oil change services, but you've to remember a very important factor; "The Money Is In the Time and Process, Not the Unit Charge Rate," so, let's talk important tracking software.

You see, not long ago, I was reminded of the importance of production in the services business, when I was asked with a start-up entrepreneur of on-site auto maintenance. He asked point blank; "Just how many oil changes could be completed with a decent crew (I am assuming 2 visitors to a crew/truck) in an 8 hour day using your trucks and methods?"

Okay, here is my experience; with full production - Six Sigma style - vehicles in a row (fleets) the clear answer is 100s with a staff of three. Personal cars, various different, you will need very competent auto mechanics with experience 5-6 each hour with 2 people maximum. Obviously, there's more to the story, in fact his next question was even blunter and I must say close to target too; "Do the trucks you employ focus on one vehicle at a time or multiple at once?"

When doing fleets you employ an assembly line methodology, so first, you start the motors on five vehicles, but you pop the hoods on 15 in the row. After 8-minutes, you turn off the very first five, start the second five, drain the very first five drain plugs, you obtain the idea. Or, you employ evacuation systems. It's a procedure, the money is in the "time" not the job or cost per unit. Travel time is job time incidentally, including chasing parts, filters - especially when you are paying automotive technicians to fetch oil filters, fuel filters, and such transportation services.

Indeed, I've always instructed our crews on the need to honor the thought of JIT - just in time inventory, that's to express have the supplier, NAPA Auto Parts for instance, deliver the filters had a need to the job site, why pay to stock the filters, inventory them, transport them, when these auto part companies deliver and can do anything to earn your company? If you will run an auto business whether you are coping with private owners of SUVs or those in charge of large fleets of vehicles, then you definitely need to run it with production in mind. Please consider all of this and think on it.

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